ABC TRAINERS AND CONSULTANTS

IT SERVICE MANAGEMENT / IT INFRASTRUCTURE LIBRARY COURSE



About Course

Service delivery and service support are the two key components of IT services. IT Service Management (ITSM) is concerned with managing these two components. It is a discipline that helps companies plan, design, deliver, operate, and control IT services that they offer to their customers.

ITIL is the widely recognized framework and an international standard for best practices in IT Service Management. ITIL has five levels of certifications. ITSM and ITIL are based on a service strategy with service design, transition, and operation as key components. Training in ITSM and ITIL is growing in demand as organizations pay a premium for certifications and experience in these methodologies.



What I will Learn

Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Processes
Functions
Roles
Technology and architecture


Course Objective



Who Can Enroll

All IT services professionals including team leaders, and managers up to Chief Information Officers can benefit from the course.



Job Opportunities

ITSM Professional / Architect / Developer / Consultant, Business Analyst - ITSM Tools, Project Manager are some of the jobs available in software services companies for students trained in ITSM and ITIL.



Deliverables


MATERIAL FOR FUTURE REFERENCE


INTERNATIONALY RECOGNISED COURSE CERTIFICATE


SKILLED BASED CERTIFICATE


DISCOUNTED PRICE FOR FUTURE TRAINING

* Discounted price for future Upgrade trainings.
* Best Guidance for your Career
* Guidance for one mini project